90-day commercial guarantee
Our main commitment, the one you see everywhere on the site.
- 90 days from receipt to change your mind.
- Full refund, no questions asked.
- Return shipping at the customer's expense.
BOTANINCA guarantee
Money-back guarantee
We won't hold you back. Take all the time you need.
Our plants work over time, and that's normal. If it isn't right for you within 90 days of receipt, you get a full refund, simply.
Guarantee
90
days
Full refund
Because a brand that believes in its plants isn't afraid to let you go.
No justification needed
You change your mind — that's enough.
Full refund
100% of the amount paid.
Reply within 48 h
Working hours, by our team.
In 4 steps
How it works
Simple, human, no endless forms.
Step 1
You write to us
To contact@botaninca.fr with your order number.
Step 2
We confirm the process
Return address and packaging instructions within 48 working hours.
Step 3
You send the parcel back
Original packaging if possible. Return shipping at your expense.
Step 4
Full refund
Within 14 days of receipt, to your payment method.
Legal right of withdrawal (14 days)
The legal framework, explained clearly.
- Sealed food supplements cannot be returned for hygiene reasons once opened (art. L221-28).
- Return shipping at your expense, unless stated otherwise on your order confirmation.
Need help?
We're here.
Write to us with your order number — we'll handle the rest. Reply within 48 working hours.
